Skip to content

Refunds & Returns Policy

Last Updated: 9/19/2025

At Elite Wellness Equipment, we want you to be completely satisfied with your purchase. Because we operate through trusted third-party suppliers, our Refunds & Returns Policy is designed to be clear, fair, and aligned with industry standards. Please read the following carefully before placing an order.

1. Order Cancellations

  • Orders may be canceled within 12 hours of purchase for a full refund.
  • After 12 hours, we cannot guarantee cancellation as your order may already be processed.
  • Orders cancelled after items have shipped are subject to the Returns Eligibility and Shipping Costs sections and will be subject to return shipping costs.

2. Returns Eligibility

We accept returns only under the following conditions:

  • The item is defective, damaged, or incorrect upon arrival.
  • The request for return is submitted within 14 days of delivery.
  • The item must be unused, in original packaging, contain all original accessories, and in the same condition as received. Items must not show any detectable signs of wear. 

⚠️ Note: Because of our supplier agreements, we do not accept returns for “change of mind” or buyer’s remorse. ⚠️ Note: Items that show any detectable signs of wear or use will not be accepted are are not eligible for return or refund.

3. Non-Returnable Items

Certain products cannot be returned:

  • Personal care items (e.g., health, hygiene, or certain personal wellness products).
  • Customized or personalized products.
  • Clearance or final-sale items.

4. Return Process

To initiate a return:

  1. Contact our support team at support@elitewellnessequipment.com with your order number, photos, and a description of the issue.
  2. Our Support team will review your request and, if approved, provide return instructions (including the return address).
  3. Once the return is received and inspected, we will notify you of your refund eligibility.

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a partner (e.g. defective/damaged/incorrect item).
  • Original shipping fees are non-refundable.

6. Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days after inspection.
  • If applicable, a restocking fee (up to 15%) may be deducted from your refund.

7. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:

  1. Check your bank account again.
  2. Contact your credit card company or bank (processing times vary).
  3. If you still have not received your refund, please contact us at support@elitewellnessequipment.com.

8. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please place a new order after your refund has been processed.

9. Damaged or Lost Packages

  • If your order arrives damaged, please note it immediately when signing for delivery and provide clear photos of the item and packaging on the day of delivery.
  • Contact our support team at support@elitewellnessequipment.com with your order number, photos, and a description of the issue.
  • Our Support team will review your request and, if approved, provide return instructions (including the return address)
  • If your package is lost in transit, we will work with the supplier to either resend the item or issue a refund.
  • Items that become damaged after use are non-refundable unless specified under warranty.

Contact Us

For questions regarding our Refunds & Returns Policy, please contact:
📧 support@elitewellnessequipment.com
📞 (720) 439-5522